Frequently Asked Questions
About Our Products
Where are your products sourced from?
All our products are sourced directly from high-altitude farms and estates in the Nilgiris (Blue Mountains) of South India. We work closely with local farmers to bring you the freshest, most authentic hill-grown teas, spices, honey, and wellness products.
Are your products natural and free from additives?
Yes. All HillsPride products are 100% natural with no artificial colours, flavours, or preservatives. What you get is pure, unadulterated goodness from the hills.
Are your food products FSSAI certified?
Yes, our products comply with FSSAI food safety standards applicable to our category of products.
Do your teas contain caffeine?
Our herbal teas (hibiscus, rose, peppermint, chamomile, blue pea, marigold, stevia, sweet basil) are naturally caffeine-free. Our classic teas (plain tea, masala tea, green tea) and filter coffee do contain caffeine.
What is the shelf life of your products?
Shelf life varies by product. Please refer to the packaging for the best-before date. Generally, our teas and spices have a shelf life of 12–24 months when stored in a cool, dry place away from direct sunlight.
Orders & Payments
What payment methods do you accept?
We accept all major payment methods including UPI, credit/debit cards, net banking, and popular wallets. All transactions are secured and encrypted.
Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within 12 hours of placement. Please contact us immediately at jenshillspride@gmail.com or +91 81477 66171.
Will I receive an order confirmation?
Yes, you will receive an email confirmation with your order details immediately after placing your order.
Shipping & Delivery
How long does delivery take?
Orders are processed within 1–3 business days. Delivery typically takes 4–7 business days depending on your location within India.
Do you offer free shipping?
Please check our website for current free shipping thresholds and offers. We regularly run promotions with free shipping above a minimum order value.
Do you ship internationally?
We currently ship within India. International shipping is coming soon. Please contact us at jenshillspride@gmail.com to enquire about international orders.
Returns & Refunds
What is your return policy?
We accept returns within 7 days of delivery for unused, unopened products in their original packaging. Due to the nature of our food products, opened items cannot be returned unless they are defective or damaged.
My product arrived damaged. What do I do?
We're sorry to hear that! Please contact us within 48 hours of delivery at Support@jenshillspride.com with photos of the damage. We will arrange a replacement or full refund at no cost to you.
How long does a refund take?
Approved refunds are processed within 5–7 business days to your original payment method.
Contact Us
How can I reach you?
You can reach us via:
- 📧 Email: jenshillspride@gmail.com
- 📞 Phone/WhatsApp: +91 81477 66171
- 🌐 Website: www.jenshillspride.com
We typically respond within 24 hours on business days.