Shipping Policy

Shipping Policy

Last updated: April 2026

At Jens HillsPride, we strive to deliver your hill-grown products safely and promptly. Please read our Shipping Policy carefully.

1. Order Processing

  • Orders are processed within 1–2 business days of payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • You will receive an email confirmation once your order has been dispatched.

2. Shipping Coverage

  • We currently ship to all major cities and towns across India.
  • For remote or difficult-to-access areas, delivery timelines may vary.
  • International shipping is available on request — please contact us at jenshillspride@gmail.com for details.

3. Delivery Timelines

  • Metro cities: 3–5 business days
  • Tier 2 & Tier 3 cities: 5–7 business days
  • Remote areas: 7–10 business days

These are estimated timelines and may vary due to courier delays, weather conditions, or other unforeseen circumstances.

4. Shipping Charges

  • Shipping charges are calculated at checkout based on your location and order weight.
  • We offer free shipping on orders above a certain value — check our website for current offers.

5. Order Tracking

Once your order is dispatched, you will receive a tracking number via email or SMS. You can use this to track your shipment through our courier partner's website.

6. Damaged or Lost Shipments

  • If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged product and packaging.
  • In the rare event of a lost shipment, please contact us and we will investigate with our courier partner.
  • We will arrange a replacement or refund as appropriate.

7. Contact Us

For any shipping-related queries, please reach out to us: